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Privacy Policy

Protecting Your Personal Information

When you conduct a transaction on the website (such as signing up to our mailing list or CRYSTALIS program, or booking a coaching session), as part of the process, it is necessary for us to collect some personal information such as your name, email address, payment information, IP address, etc. We absolutely value your privacy, so we promise you, your personal information is stored securely and is never shared with third parties. 

Specifically, we only collect your information for the following purposes:

  • To provide and operate our website and online services for you;

  • To process your payments and to provide you with technical support and access to our online programs;

  • To contact you with relevant information and promotional offers;

  • To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 *As we use Wix as our website provider platform, your data may also be stored on secure servers, behind a firewall, through Wix's data storage, databases and general Wix applications.

Amending Or Removing Your Information

You may unsubscribe from all email communications from us at any time, using the 'unsubscribe' link at the bottom of any of our newsletters.  If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us and we will happily respect your wishes.  

Other Information We Collect

We receive, collect and store non-personal user information on our website.  This includes information regarding page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. This information is non-identifying and is only collected to help us create an optimal and engaging website experience.

The only personal information we collect is the information you consent to provide us, in order to access the services and products outlined above.

Protecting Your Credit Card Information

All direct credit card payment gateways used by the website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of your credit card information by our store and its service providers.

When We May Contact You

An authorized representative of KATE MANTELLO PTY LTD will only contact you if you have consented to provide us with your personal information through the pathways outlined on this page.

Reasons we may contact you include: to respond to an inquiry you have sent us; to send newsletters and promotional emails; to process your enrollments and/or bookings; to process a purchase; to communicate regarding your enrollments and/or bookings; to discuss payments; to troubleshoot service/product delivery issues, to provide you with coaching services; to send updates about our company, or as otherwise necessary to contact you to enact any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, social media and postal mail.

Changes to This Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Thank you.

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